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Frequently Asked Questions

Hope a ray is an online counseling service provider. We provideconsultancy through our empaneled consultants who have rich experience inonline counselling catering to various fields of knowledge through Video/Audio & Chat medium.

Hopearay consultants provide consultancy in the field of Mental health good being, Dietary and fitness, Legal Counselling, Business Counselling, Performing arts Counselling, Beauty and wellness Counselling, Medical Tourism Counselling, Overseas education Counselling , POSH Act Training and Much More.

Once you opt for desired package or Single session counselling , after making the payment you will receive the welcome mail on your registered mail Id along with Session timing and details of the counsellor.

At hope a ray we have a panel of counsellors who have expertise in addressing different areas of concerns . Depending on your concern a specialized counsellor will help you. We have the option to choose the counsellor as per your local regional language.

Yes you can subject to the concerned counsellor availability.

Yes we do offer discount of 25% in case of couple counselling.

At Hopearay we ensure every counsellor who comes on board with us goes through screening and all their credentials gets verified.

In no circumstances the extract of counselling be it on Video/Audio or Chat Medium will be shared with any third party and such details are confidential and get saved on Secured server.

A.When you cancel your subscription at any point during your monthly or annual cycle ,your portal remains active until the end of your billing period.then,it'scanceledautomatically,and only administrators are allowed to login or reactivate the account.

Refund policies are depend upon scenario at which you were requesting for refund.
 When you booked an appointment for counselling and paid for it, and Hopearay is not able to assign any counsellor within 5 days from the booking,You are entitled to have a refund. Or No counselling will provide, if you request for refund.
 When you booked an appointment and Hopearay provides a counsellor for counselling within 5 days from the booking and you request for refund, in that case no refund will be given to you.
 If you don’t want to take your booked counselling session or you want to cancel your session. No refund will issued in that case.
 If you fail to attend your booked session then no refund will released.